Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Refund & Exchange
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed.
How long does the delivery take?
Delivery can take up to one or two weeks.
Do you offer free shipping?
Yes, free shipping is available for all orders that are placed within the EU. We charge shipping fees for overseas orders.
Do you ship overseas?
We do not.
What is your Refund & Exchange Policy?
You can ask for a refund within 14 days of your purchase. Returned items must be in the exact same condition as they were received.
You are responsible for return shipping costs unless the item was defective or the wrong product was sent.
To make the process smoother, please reach out to us at [support email] with your order number and photos of the item if applicable.
How do I track my Refund?
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Orders
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed.
Shipping & Delivery
How long does the delivery take?
Delivery can take up to one or two weeks.
Do you offer free shipping?
Yes, free shipping is available for all orders that are placed within the EU. We charge shipping fees for overseas orders.
Do you ship overseas?
We do not.
Refund & Exchange
What is your Refund & Exchange Policy?
You can ask for a refund within 14 days of your purchase. Returned items must be in the exact same condition as they were received.
You are responsible for return shipping costs unless the item was defective or the wrong product was sent.
To make the process smoother, please reach out to us at [support email] with your order number and photos of the item if applicable.
How do I track my Refund?
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.